& It's sad, cause I've only had my dog for about a month now & I'm still looking for a primary for him, so you lost a potential new patient.
Dear banfield of Woburn, we have moved from Jacksonville, Fl where our banfield down there was spectacular! Unfortunately our dog got hit by a car eariler this week and we took him to mill clinic in Arlington (They were amazing) luckily he only suffered some cuts and was bandaged there and sent home! We scheduled his next bandage change at banfield 4 days later as recommended by the vet. After they had him for 6 hours they called and said he was ready to be picked up. The price I was originally quoted for a simple bandage change was $45, however when I picked him up my total was $99, when I asked they said $45 was just to remove his bandage. So I paid the bill (not like I had an option) and they brought out our dog. His bandage was done terribly especially in comparison to the one he had on when I brought him there, his underside was soaked in urine including his new bandage which is not supposed to be wet! I brought him home, put him outside to let him go potty and when I brought him back his bandage had already slipped down exposing his unhealed wounds! I had enough at this point, called the clinic where the receptionist/shift leader becca was completely rude, basically telling me that what I was telling them was not true and that I could bring him in for a new bandage but it would be another $100! Not impressed, I called mill brook clinic and asked if we could bring him in for a new bandage, they got him in the same day, a 20 minute appointment and $35 for removal AND new bandage. We are currently canceling our plan and switching clinics for our dog and 2 cats.
I've been paying over $200 per month for my pets wellness plan and still was treated like crap today.
Called to make an appt for my puppy that's having an issue. I did get the appointment. But the staff on the phone were condescending/rude. I ended up cancelling the appointment & taking my dog to a local vet that is more expensive but I rather not deal with grumpy people. I myself work at an office & understand people call all day, you deal with nasty people & obnoxious calls ALL day. But all it takes is a tone to turn people off. Bad day or not it still comes down to how you treat people.
The Everett branch it is much better and much more friendlier.
The manager at the Woburn Clinic has no clue on how to handle complaints and it's a very racist person.
Been going her for about 4 years. They are great. We have 5 dogs they saved one from cancer. Would highly recommend.
Stay away from this clinic! They used to be great, but the new management is terrible and unprofessional.
This location is terrible. The workers have no clue what they are doing and are just plain rude. They like to argue and give the wrong information. I will not be taking my dog to this location ever again. If I could give them 0 stars, I would.
Banfield Pet Hospital is a US Veterinary Care based in Woburn, Massachusetts. Banfield Pet Hospital is located at 114 Commerce Way, Woburn, MA 01801, USA.
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